Due to continued losses, we have decided to clear out all products at a loss. Despite this clearance sale, we still offer limited return services. Please read the following terms carefully before requesting a return.
- Return Time Window
You may request a return within 30 days of receiving the goods.
Return requests submitted after 30 days will not be accepted.
- Return Conditions
Items must meet all of the following conditions to be eligible for return:
Item Condition: Unused, no wear, no scratches, no additional human-caused damage
Intact Packaging: Includes original packaging, instruction manual, and accessories (if any)
Cleanliness: Coffee cups must be clean, free of coffee stains or food residue
Does not affect resale
Due to clearance sales, we reserve the right to refuse returns of items not in perfect condition.
The following conditions will not be accepted for return:
One or more coffee cups are missing from the set
Damage caused by improper use (e.g., incorrect voltage, dropping, water damage)
Missing original packaging or accessories
- Return Process
Step 1: Request a Return
Send an email to albert.pell@ladlecraft.shop with the subject line:
Return Request + Order Number + Item Name
Please include the following in the email:
Order screenshot or order number
Reason for Return
Photos of the item in its current condition (at least 2 photos)
Steps Step 2: Returning the Goods
Phone: 695875586
Email: albert.pell@ladlecraft.shop
Address: Magnòlies 16, El Vendrell, T, 43700
Step 3: Waiting for Inspection and Refund
After receiving the return, we will complete the inspection within 3 business days.
If eligible → Refund will be initiated within 3 days.
If ineligible → We will contact you and return the goods (shipping costs are your responsibility).
- Refund Arrival Time
Initiation Time: Refund will be initiated within 3 days after the return inspection is passed (refund will be returned to the original payment account).
- Clearance Sale Special Notice
Due to continuous losses, all goods are being sold at below cost price. Return service is the best we can offer.
After the clearance sale ends, the company will cease operations. Please handle all after-sales requests within the 30-day return period; requests after this period will not be accepted.
- Contact Us
For returns or related issues, please contact:
Phone: 695875586
Email: albert.pell@ladlecraft.shop